Privacy Policy

1. Information We Collect

Personal Information

• Name, phone number, and WhatsApp profile details
• Messages, inquiries, and related content sent through WhatsApp or our forms
• Business contact details you voluntarily share

Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent, and referral sources
• Cookies and other tracking identifiers

2. How We Use Your Information

• To deliver and support our WhatsApp Business API and related services
• To respond to messages, inquiries, and service requests
• To improve our website and communication processes
• To comply with legal or regulatory requirements

When we process your personal data for profiling, behavioural analysis, or to build or enhance user profiles (including via WhatsApp Business API linked with Meta’s platform), we rely on your explicit consent and provide you with a clear opportunity to opt out.

3. Legal Basis for Processing (GDPR)

• Consent – when you share information voluntarily
• Contractual Necessity – when processing is needed to provide services
• Legal Obligation – when required by law
• Legitimate Interests – when improving services in ways that do not infringe your rights

4. NDPR Compliance

• We process your data lawfully, fairly, and transparently
• We collect data only for specific, legitimate purposes
• We keep your information accurate and up to date
• We adopt security safeguards to protect your data
• You retain full rights to access, correct, and request deletion of your data

5. Data Sharing and Disclosure

• We do not sell or rent your data to third parties
• We may share information only with Meta (for WhatsApp Business API use), authorized vendors, or legal authorities where required
• All partners are bound by confidentiality and data protection agreements

6. Data Security

We implement administrative, technical, and physical safeguards — including encryption, limited access, and secure servers — to protect your data from unauthorized access or disclosure.

7. Data Retention and Deletion

We retain your data only as long as necessary for service delivery, legal compliance, or legitimate business interests. When no longer needed, data is securely deleted or anonymized.

If you have used our services via Meta’s platform (such as WhatsApp Business API) and submit a data deletion request, we will coordinate any required deletion callbacks or processes as defined by Meta’s developer policies and inform you of the outcome.

8. Your Rights

• Access, correct, or delete your personal data
• Restrict or object to data processing
• Withdraw consent at any time
• File a complaint with the NDPC (Nigeria Data Protection Commission) or relevant supervisory authority

9. International Transfers

When data is transferred outside Nigeria or the EEA, we ensure compliance through data protection agreements, standard contractual clauses, or equivalent safeguards.

10. Cookies

Our website uses cookies for analytics and performance. You can control cookies through your browser settings.

11. Third-Party Services and Meta Platforms

Our services integrate with WhatsApp and other Meta Platforms. These services are governed by their own privacy policies, which we encourage you to review. We process and transfer certain data in accordance with Meta Platforms’ Platform Terms and Developer Policies (effective February 3, 2025).

12. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If such data is discovered, it will be promptly deleted.

13. Changes to This Policy

We may update this policy to reflect changes in law, Meta’s platform policies, or our operations. Updates will be posted here with a revised “Last Updated” date.

14. Data Controller Statement

EasyCover acts as the Data Controller for the personal data collected through our website, WhatsApp Business API, and related services. As Data Controller, we determine the purpose and means of processing your personal information in compliance with the General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation (NDPR). We are responsible for ensuring that your data is processed lawfully, securely, and transparently.